Shipping, Returns & Refunds Policy

Contact & Returns Address 

API Supplements 
Algae Products International Ltd 
Ynyspenllwch Road 
Clydach 
Swansea 
SA6 5QR 
United Kingdom 

Email: hello@apisupplements.com 
Website: www.apisupplements.com 

 

1. Shipping Policy 

We aim to dispatch all orders as quickly as possible and provide reliable delivery services to our customers. 

Order Processing 

Orders are typically processed and dispatched within 1-2 working days of receiving cleared payment. 

Orders placed: 

  • Outside normal business hours; 

  • On weekends; or 

  • On public holidays, 

will be processed on the next working day. 

Whilst we aim to meet these timescales, delivery dates are estimates only and are not guaranteed. 

UK Delivery Options 

Standard Delivery 

  • Free on qualifying orders (where applicable) 

  • Estimated delivery: 3-5 working days 

Express Delivery 

  • Estimated delivery: 1-2 working days 

Delivery charges will be displayed during checkout before payment is completed. 

Tracking Information 

Where tracking is available, customers will receive tracking details by email once their order has been dispatched. 

Delivery Delays 

We are not responsible for delivery delays caused by: 

  • Courier disruption; 

  • Severe weather conditions; 

  • Industrial action; 

  • Customs inspections; 

  • Public authority intervention; or 

  • Circumstances beyond our reasonable control. 

Where significant delays occur, we will make reasonable efforts to keep customers informed. 

Lost or Missing Deliveries 

If your order has not arrived within the expected delivery timeframe, please contact us at: 

Hello@apisupplements.com 

We may require up to 10 working days from the expected delivery date to investigate the matter with the courier before issuing a replacement or refund where appropriate. 

2. Cancellation Rights 

If you are purchasing as a consumer within the United Kingdom, you may have the right to cancel your order under the Consumer Contracts Regulations 2013. 

You may cancel your order within 14 days of receiving your goods without giving a reason. 

To exercise your right to cancel, you must notify us by email before the cancellation period expires. 

Exceptions to Cancellation Rights 

For health, hygiene and safety reasons, cancellation rights do not apply to: 

  • Food supplements; 

  • Nutritional products; 

  • Health products; 

where the product has been opened, unsealed, used, or otherwise made unsuitable for resale. 

This does not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described. 

3. Returns Policy 

We want you to be completely satisfied with your purchase. 

In addition to your statutory rights, we offer a voluntary returns period of 30 days from the date of delivery, subject to the conditions set out below. 

Eligible Returns 

Products must: 

  • Be returned within 30 days of receipt; 

  • Be unopened and unused; 

  • Be in their original packaging; 

  • Be in a resaleable condition; 

  • Include proof of purchase where requested. 

We reserve the right to refuse returns that do not meet these requirements. 

Non-Returnable Products 

Unless faulty, damaged, incorrectly supplied or not as described, we cannot accept returns of: 

  • Opened supplements; 

  • Products with broken seals; 

  • Products damaged through misuse; 

  • Products not in their original condition; 

  • Products returned without reasonable care. 

4. How to Return an Item 

Step 1 

Email: 

hello@apisupplements.com 

and provide: 

  • Your order number; 

  • Your full name; 

  • Details of the item(s) you wish to return; and 

  • The reason for the return. 

 Step 2 

Await confirmation and return instructions from our customer support team. 

Step 3 

Securely package the item and return it to the address provided. 

Return Shipping Costs 

Unless the product is: 

  • Faulty; 

  • Damaged in transit; 

  • Incorrectly supplied; or 

  • Not as described, 

customers are responsible for all return shipping costs. 

Return postage charges are non-refundable. 

We strongly recommend using a tracked and insured delivery service, as API Supplements cannot accept responsibility for returned items lost or damaged during transit. 

5. Refunds 

Once returned goods have been received and inspected, we will notify you of the outcome of your refund request. 

Approved refunds will be issued using the original payment method used for purchase. 

Refunds will normally be processed within 14 days of receiving the returned goods or evidence that they have been returned. 

Shipping Charges 

Original outbound shipping charges and return shipping costs are non-refundable except where: 

  • Required by applicable consumer protection laws; or 

  • The goods are faulty, damaged, incorrectly supplied, or not as described. 

Any premium shipping upgrade selected by the customer may not be refundable. 

6. Faulty, Damaged or Incorrect Goods 

If you receive an item that is: 

  • Damaged; 

  • Faulty; 

  • Defective; 

  • Incorrect; or 

  • Not as described, 

please contact us as soon as possible at: 

hello@apisupplements.com 

Where appropriate, we may offer: 

  • A replacement product; 

  • A repair (where applicable); 

  • A partial refund; or 

  • A full refund. 

Your statutory rights under the Consumer Rights Act 2015 remain unaffected. 

7. Exchanges 

Where stock availability permits, we may offer exchanges for: 

  • Incorrectly ordered items; 

  • Damaged products; or 

  • Incorrectly supplied products. 

Exchange requests are reviewed on a case-by-case basis and are not guaranteed. 

8. International Orders 

API Supplements ships to selected international destinations. 

Please note that: 

  • International delivery times are typically longer than UK delivery times and may vary depending on the destination country. 

  • Delivery estimates are indicative only and may be affected by local customs procedures, import checks, transportation networks and local courier services. 

  • Customers are responsible for ensuring products are lawful to import into their destination country before placing an order. 

  • Any import duties, customs charges, VAT, sales taxes, brokerage fees or other local government charges imposed by the destination country are the sole responsibility of the customer. 

  • API Supplements has no control over such charges and cannot predict their amount. 

  • Delays caused by customs authorities, import inspections or local regulatory processes are outside our control and shall not constitute grounds for compensation, cancellation or refund. 

  • Where an international order is refused by customs, rejected due to unpaid duties or taxes, or returned by the carrier, any refund may be reduced by:  

  • Original shipping costs; 

  • Return shipping costs; 

  • Customs charges; 

  • Handling fees; and 

  • Any other costs incurred by API Supplements. 


9. Your Statutory Rights 

Nothing in this Shipping, Returns & Refunds Policy excludes, restricts or limits any rights you may have under: 

  • The Consumer Rights Act 2015; 

  • The Consumer Contracts Regulations 2013; 

  • Applicable UK consumer protection legislation; or 

  • Any other applicable law. 

These rights apply in addition to the rights described in this Policy. 

Contact Us 

If you have any questions regarding shipping, returns or refunds, please contact: 

API Supplements 
A trading name of Algae Products International Ltd 

Email: hello@apisupplements.com 
Website: www.apisupplements.com